Support Analyst

Are you ready to disrupt? Range is a cutting-edge wealth management platform designed to revolutionize the industry. With state-of-the-art technology, world-class advisors, and data-driven insights, we simplify your finances like never before.

Powered by AI and supported by a team of financial experts, Range is building proprietary tools and services to help you manage every aspect of your financial life. From investment planning and tax strategies to retirement and estate planning, everything you need is seamlessly integrated into one platform.

Join us in transforming the wealth management industry. Backed by Google’s AI-focused Gradient Ventures and Cathay Innovations, we’re assembling a team of top talent to make quality financial advice accessible to millions. If you’re ready to create a groundbreaking platform and make a lasting impact, join Range.

About the role

We’re seeking a skilled Support Analyst with 3-5 years of experience to provide exceptional support for our members. You’ll troubleshoot technical issues, collaborate with cross-functional teams, and deliver member satisfaction in a fast-paced startup environment.

This role is based in Range's McLean, VA headquarters or one of our hubs in New York City or Seattle. Employees hired for this position will work in office Monday-Friday. If you are not currently located in one of these areas, your willingness to relocate will be a contingency for employment.

What you’ll do with us

• Assist our members with questions on how to use the Range platform

• First line of defense on technical issues they are experiencing

• Figure out the member's problem quickly and effectively offer the right solution

• Create a knowledge library of how Range works

• Maintain success metrics and data as directed

• Be an active part of a collaborative team and share best practices

What will set you apart

• 3-5 years of experience in a support or technical role; SaaS startup experience preferred

• Strong problem-solving and written communication skills

• BS or BA preferred

• Experience using financial services technology

• An interest in the tech industry and/or consumer fintech experience

Benefits

• Comprehensive health coverage: Medical, dental and vision

• 401k plan

• Technology allowance

• PTO

• Top of Market Pay

• Paid parental leave

Range is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. As a company, we are committed to designing products, building a culture, and supporting a team that reflects the diverse population we serve.